“Despite the plethora of telehealth applications to assist home-based older adults and healthcare providers, basic messaging and phone calls are still the most common communication methods, which suffer from limited availability, information loss, and process inefficiencies. One promising solution to facilitate patient-provider communication is to leverage large language models (LLMs) with their powerful natural conversation and summarization capability. However, there is a limited understanding of LLMs’ role during the communication. … We built an LLM-powered communication system, Talk2Care, and designed interactive components for both [older adults and healthcare providers].”

Find the paper and full list of authors at ArXiv.