The MBTA’s snow job: Lack of accountability
Patriot Ledger - 02/28/2015
Amid endless discussion about the MBTA’s damnable inattention to maintenance and its indulgent overexpansion, accountability has not been mentioned as one of the causes of the T’s meltdown. Lack of accountability may in fact be the organization’s biggest weakness.
A raw fact of life is that the public sector is awfully good at ducking accountability. It’s no wonder then that people feel increasingly distrustful of political institutions. And the governor has now created the obligatory commission to assess the MBTA’s problems and make recommendations for fixing them, a Sisyphean task to be sure. One can only hope they will address the question of why this essential, non-discretionary service has consistently failed to be accountable to its customers.