Millions of people are turning to walk-in health clinics—think the CVS MinuteClinic, or the Walgreens Healthcare Clinic—because they’re more convenient than going to the doctor. Timothy Hoff, who is a professor of management, healthcare systems, and health policy at Northeastern, says we don’t really know if these retail clinics are as effective as a doctor’s visit.
Imagine you have a cold. Instead of calling your doctor, you consult Amazon’s Alexa. With its vast index of medical records, Amazon’s cloud computing algorithm quickly compares your symptoms with those of millions of other people and returns the most likely diagnosis. This is hypothetical, but it’s a future that’s not far off, says professor Timothy Hoff, who wrote a book on the “corporatization of healthcare.”