*Published on September 1, 2020*

Dear Northeastern University community,

I am writing to share with you a few important updates about the COVID-19 Test Scheduler and how you access your test results. We have added new features to the COVID-19 Test Scheduler, including reminders and notifications for those required to get tested frequently on the Boston campus.

Updates to the COVID-19 Test Scheduler

The COVID-19 Test Scheduler now has the following enhancements to reinforce the testing requirements for our Boston students, faculty, staff, and contract employees:

How to Access Your COVID-19 Test Results 

After being tested on the Boston campus, you will be notified of your results via email. Test samples are currently being processed by Northeastern’s Life Sciences Testing Center (LSTC) in Burlington and by the Broad Institute. The email notification of your result will come from the laboratory that processed your sample and will direct you to the laboratory’s secure online portal (the Broad Institute’s portal is called CareEvolve). Please pay close attention to your emails, including your spam folder, to make sure you do not miss these important notifications.

In case of a positive result, you will first receive a personal phone call from a member of Northeastern’s team with instructions. Your results will also be accessible through the processing laboratory’s secure online portal. In case of a partial, NA (not available), inconclusive result, or “test not processed” result, you will be notified that you need to repeat the test. This means the original sample was insufficient to run the test or another problem arose during testing that prevented a conclusive result. 


If you have questions about testing and test results, please read the Testing FAQs which are updated regularly. You can also email NUCovid19Qs@northeastern.edu or call 617.373.7333. This inbox and phone line are monitored from 8:30 a.m. ET to 4:30 p.m. ET.


Cole Camplese
Vice President for Information Technology and CIO