*Published on March 26, 2020*

Dear Students, Faculty, and Staff,

Our faculty and staff colleagues across Northeastern have been working tirelessly to make sure the teaching and research enterprise, as well as our business operations, continue without compromising the university’s mission. Likewise, our students have been showing tremendous adaptability and dedication to their academic progress.

Nevertheless, these are unprecedented times with unprecedented demands that span our professional and personal lives. While the circumstances that factor into managing work, life, learning—and the blurring lines in between—may be unique to each individual, we want to assure everyone in the Northeastern family that there is a support system with resources available to students, faculty, and staff, including the relevant expertise of Northeastern researchers.

 Here are additional resources for the Northeastern community:

 Make use of the university’s telehealth benefits. For employees, Northeastern’s Blue Cross Blue Shield plans offer Well Connection, a 24/7 telehealth service that lets members talk to a health provider over a live video visit via smartphones, tablets, and computers. Students covered by Northeastern University Student Health Plan (NUSHP) also have access to the Well Connection telehealth platform, with copays waived.

 Access mental health support. Through Northeastern’s Employee Assistance Program, employees can talk with a licensed clinician by telephone 24 hours a day, 7 days a week. Employees and their families, including children, have access to six counseling sessions with a licensed clinician, available by telephone or online. For students, Find@Northeastern offers 24/7 professional counseling support, video counseling with a licensed clinician, and an 8-module online program to help students learn new coping skills for stress and anxiety.

 Find caregiving resources. Many of our employees are managing significant caregiving demands on top of their usual work responsibilities. If on-site essential employees are in need of child care, EAP or Northeastern’sCare.com vendor can help refer them to an appropriate caregiver. EAP also offers educational guidance, free telephone consulting with a special needs coach, and guidance on elder care.

 Contact information:

Employee Assistance Program: 877-739-3989

Find@Northeastern: 877-233-9477; +1 781-457-7777

WeCare: wecare@northeastern.edu (monitored 24/7)

Ombuds: 617-373-3362 or ombuds@northeastern.edu

Continue to monitor the university’s dedicated COVID-19 website and the Faculty/Staff FAQ SharePoint site for more detailed information.



Kenneth Henderson

Chancellor and Senior Vice President for Learning and Co-Chair of the University COVID-19 Task Force

Michael Armini

Senior Vice President for External Affairs and Co-Chair of the University COVID-19 Task Force