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Apologies are not always the best policy in customer service
March 15, 2026
Apologies are not always the best policy in customer service
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Cody Mello-Klein
Search articles by Cody Mello-Klein
Business
Apologies are not always the best policy in customer service
March 12, 2026
New Northeastern economics chair arrives with focus on global work
March 10, 2026
University News
Former commerce secretary says long-term bet on AI is good for the workforce
March 9, 2026
Arts & Entertainment
After 50 seasons, how is ‘Survivor’ still the king of reality TV?
March 9, 2026
Science & Technology
They wanted to put AI to the test. They created agents of chaos.
March 9, 2026
University News
On ‘Mad Max: Fury Road,’ he turned junk into a flame-throwing guitar
March 5, 2026
Society & Culture
Police learn a lot from field training officers, including use of force
March 3, 2026
University News
Meet the student who helped investigate JFK’s assassination
February 25, 2026
Science & Technology
What is an exoplanet? An astrophysicist explains why they are vital
February 25, 2026
University News
Northeastern’s co-ops, global network are biggest draws for applicants
February 24, 2026
Science & Technology
How can you avoid AI sycophancy? Keep it professional, researchers say
February 23, 2026
World & National News
Extremists are using video games as recruitment tools. The UN fights back
February 20, 2026
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