Malden received help from the Healthcare Systems Engineering Extension Center, led by James Benneyan, Ph.D., an industrial engineer at Northeastern University who received a Health Care Innovation Award grant from the Center for Medicare and Medicaid Innovation to bring technical expertise in systems engineering and operations management to health care. Benneyan hopes “to demonstrate how engineers can meaningfully partner with health systems by applying systems improvement methods used in other complex industries in ways that will impact the triple aim of better health, better care, and lower costs.”