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  • United dragging a passenger from overbooked flight was lesson in stupidity

    Los Angeles Times - 04/10/2017

    Paul Fombelle, an associate professor of marketing at Northeastern University, said that “the right way to handle a situation like that is not to get in a situation like that.”

    “Once the guy has sat down, the airline has to honor that,” he said. “To pull him off is heartbreaking.”

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