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  • United Airlines profit rises despite boycott threats over passenger treatment

    The New York Times - 07/18/2017

    But spurning an airline is challenging, given the waves of consolidation that have put the majority of flights in the United States under the control of four carriers — United, Delta, American and Southwest. “It’s very difficult at this point in time for consumers to exact a penalty against airlines that have exhibited poor customer service” or been involved in a high-profile situation like Mr. Dao’s removal, said John Kwoka Jr., a Northeastern University economics professor who has advised state attorneys general on airline mergers.

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