Skip to content
  • Economy class gets an upgrade…wait, make that a downgrade

    Huffington Post - 01/25/2015

    Harlan Platt, a finance professor at Northeastern University, says that, from a customer-experience point of view, the Delta remodeling is largely “cosmetic.”

    “They fail to touch on the big three concerns of most passengers: legroom, access to bins, and fair prices and fees,” he says. “Like most oligopolistic industries, this is what we can expect in the future.”

  • Cookies on Northeastern sites

    This website uses cookies and similar technologies to understand your use of our website and give you a better experience. By continuing to use the site or closing this banner without changing your cookie settings, you agree to our use of cookies and other technologies. To find out more about our use of cookies and how to change your settings, please go to our Privacy Statement.