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  • Chatbots with Social Skills Will Convince You to Buy Something

    MIT Technology Review - 10/26/2016

    There are challenges to making it work in any practical way. Timothy Bickmore, a professor at Northeastern University, says one of the biggest is capturing all the different cues that may be relevant to an interaction, including facial expressions and body language. This may be especially tricky on mobile devices, although in theory a smartphone could capture the information used to enable something like Sara. And he says the approach isn’t much help if an interface is just meant to execute a command as quickly and efficiently as possible. “Those cues are most useful in a natural conversation,” he says. “Sometimes the social stuff just gets in the way.”

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