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  • Alaska Airlines and Delta are unveiling new economy-class sections this spring

    The Washington Post - 01/15/2015

    Harlan Platt, a finance professor at Northeastern University, says that, from a customer-experience point of view, the Delta remodeling is largely “cosmetic.”

    “They fail to touch on the big three concerns of most passengers: legroom, access to bins, and fair prices and fees,” he says. “Like most oligopolistic industries, this is what we can expect in the future.”

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