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  • Joseph Rull is Boston’s new ambassador to the people

    The Boston Globe - 03/31/2014

    Marc Kadis was piping mad as he stormed away from the parking counter in City Hall recently. He had been feuding with the city of Boston over a pair of tickets totalling $95 and had come with pictures on his smartphone to prove that he was not in violation.

    After much wrangling with a parking clerk, the charges were dropped and he was given a written warning. But that only set Kadis off again.

    “I had to drag myself down here and spend all this time here for no reason,’’ said Kadis, heading for the exit.

    To the average consumer, Boston City Hall is like an impenetrable wall, a place where disputes often end with little satisfaction.

    It is a perception that has worried Mayor Martin J. Walsh, who made improving the delivery of service a key mission in his new administration.